Prevailing industry practice is to perform the user acceptance test usually in the later stages of the product development cycle. Thus, even though important issues have been identified, they may be (1) too costly to be rectified at this final stage of development and (2) may miss the crucial market window. To conduct a successful product launch, we must have a clear understanding of intended end-user product usage, not only from a usability viewpoint but from the safety and security perspectives as well.
While T-est as the test vendor may not be involved in the product definition stage of the product development life cycle, we are able to conduct a users’ perception test, which we will call SMT (Satisfaction Measurement Test), at the beginning of each test cycle. The result of the SMT will be crystallised and incorporated into the standard test cycle to form part of the test cases. Because product functionality features can’t be implemented in early stages of development, T-est will perform the SMT starting from single functionality and will increase the scope of SMT test coverage proportionate to the product development life cycle. The introduction of the SMT therefore enables our client to identify issues from the end users’ perspective in the early stages of development. SMT test results will be incorporated into the standard test cycle to enhance future product quality as well.
The following are the SMT components:
1. Usability for hardware, software, firmware
2. Product intuitiveness
3. Product performance
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